Frequently Asked Questions

DigitalStaff is Canada’s #1 AI and Automation Agency, focused on helping businesses—of all sizes—implement smart solutions that save time and money. We stand out by offering both strategic guidance and hands-on technical support, ensuring your projects move from idea to full deployment without missing a beat.

We work with everyone—from local startups and small businesses to large corporations. Our solutions are scalable, so we tailor each project to fit your resources, goals, and budget.

We have experience across multiple sectors—including finance, healthcare, retail, and logistics—but we’re not locked into any one industry. Our team’s expertise allows us to adapt AI and automation tools to virtually any field.

We tackle everything from time-consuming manual tasks like data entry or invoice processing to complex data analysis such as predictive analytics or natural language processing. If a process is repetitive or data-driven, we can help streamline or optimize it.

We work with a range of platforms, including Robotic Process Automation (RPA) tools like UiPath and Blue Prism, workflow platforms like Zapier, AI models for text or image analysis, and custom chatbot solutions. If it involves automation or AI, we’ve likely got you covered.

Our team does a quick assessment of your existing systems, workflow complexity, and budget. Based on that, we recommend a solution that balances functionality, cost, and ease of integration.

We’re proud to be a one-stop shop. While we’re happy to consult on specific issues, most clients prefer our end-to-end approach—where we design, build, test, and deploy solutions, then offer ongoing support.

Absolutely. We have data scientists and machine learning engineers on staff who specialize in creating and training custom AI models. We’ll work closely with your team to understand your data and deliver models that provide real, actionable insights.

Timelines vary depending on project size, but here’s a rough outline: Discovery & Planning (1–2 weeks), Design & Development (2–6 weeks), Deployment (1–2 weeks), and ongoing Monitoring & Optimization.

We look for high-volume, repetitive tasks that eat up time or any bottlenecks causing delays. From there, we prioritize quick wins—meaning fast results that build momentum and ROI early.

We’re very collaborative. Think of us as an extension of your team. While we handle the technical heavy lifting, we work closely with your staff to ensure everything aligns with your existing workflows and culture.

Yes. A pilot or proof-of-concept can demonstrate the technology’s potential quickly, minimizing risks and giving you the chance to see real-world benefits before committing to a larger deployment.

In most cases, yes. We’ve integrated with a wide range of systems, including platforms like Salesforce, Microsoft Dynamics, and SAP. If an integration is challenging, we’ll find creative workarounds or custom connectors.

Absolutely. We’ll review your existing automations to see how we can streamline, enhance, or expand them. We often fill in gaps that help you get more from the tools you already rely on.

We love a challenge! We can use techniques like screen scraping through RPA bots or build bridge applications that let older systems communicate with modern platforms. It’s all about finding the right approach.

We offer flexible pricing: a fixed project fee for well-defined scopes, hourly rates for open-ended engagements, or monthly retainers for ongoing support. We’ll work with you to find the best fit.

We generally provide a free initial discovery call to assess your needs. For more in-depth audits or workshops, we charge a small fee that’s credited back if you proceed with a project.

We’ll provide a revised estimate after discussing the new requirements with you. We believe in transparency, so we’ll never surprise you with hidden fees or sudden changes.

Yes. Many clients choose a monthly or yearly support package that covers routine maintenance, updates, and troubleshooting—so your automations stay in peak condition without unexpected costs.

We track metrics like time saved, error reduction, cost savings, or revenue uplift—whatever matters most to you. By setting clear goals at the start, we can show the tangible impact once live.

Yes! We have multiple client case studies showing how we cut manual labor by up to 70% and delivered ROI within months. We’ll gladly share these examples during a call or via our website.

Results vary, but many clients see 20–50% improvements in productivity for the tasks we automate—sometimes even doubling their output with the same headcount.

We follow best practices like encryption, role-based access, and secure coding. We also sign NDAs and keep your data confidential at every stage.

Yes. We adhere to PIPEDA and any other relevant provincial regulations. Data privacy is a top priority, and we maintain strong safeguards to keep information secure.

We use secure development environments, multi-factor authentication, and thorough testing before deployment. Post-launch, we monitor for unusual activity and patch any vulnerabilities fast.

We offer everything from basic support (routine checks and minor updates) to full-scale managed services (24/7 monitoring, advanced troubleshooting, and optimization). The choice is yours.

You can request changes anytime. We’ll evaluate the scope, provide a quick estimate, and schedule the work. If you’re on a support plan, certain updates might be included.

Yes. Our premium support plans include SLAs with guaranteed response and resolution times, so your mission-critical automations stay up and running.

Absolutely. We design solutions to be modular and scalable, so you can expand them across departments or new business lines without starting from scratch.

Of course. Many clients start in one department—like accounting—and roll automation out company-wide once they see the impact. We’ll guide you through that broader strategy if it’s on your roadmap.

Sometimes. Most modern platforms are user-friendly, but we’ll provide clear documentation and offer workshops to get your team fully comfortable.

Absolutely. We deliver comprehensive documentation—including user guides, admin manuals, and process flow diagrams—so your team can manage or modify the solutions if needed.

Yes. We can host virtual or on-site sessions that introduce best practices, share real-world examples, and help your staff become enthusiastic automation champions.

Absolutely. Our data scientists have tackled everything from machine vision to language processing. We’re comfortable tailoring AI to unique or highly specialized requirements.

We understand strict compliance requirements and incorporate features like role-based access and detailed audit trails. We’re also open to working with your compliance officers to ensure everything is in line with industry standards.

Yes, we provide post-deployment support to fix errors, adjust logic, or retrain AI models as needed. We’re committed to making sure your solutions remain accurate and efficient.

In most cases, you own the final solution, including any custom code or workflows. That way, you have control and flexibility if you decide to manage it in-house later.

Just reach out! We can audit your setup, discuss your new requirements, and propose an expansion plan. Our solutions are built with long-term adaptability in mind.

For clients on premium plans, we provide after-hours support and will respond to emergencies as soon as possible. If you’re not on a premium plan, you can still contact us, and we’ll do our best to address urgent issues quickly.

Yes! We start with a no-obligation discovery call to talk through your goals and challenges. If it looks like we’re a fit, we’ll share our recommendations and next steps.

A basic rundown of your current processes, software systems, and biggest pain points is usually enough. If you have data on average processing time or error rates, that’s a bonus but not mandatory.

No worries. We’ll help you explore the possibilities during our discovery phase. We can also run a quick feasibility assessment to see if automation can really move the needle for you.

Feel free to visit our website for case studies and testimonials, or request references if you’d like to hear directly from satisfied partners. We’re an open book!